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Contact Us

Our Mailing Address:

13602 N. 44th St., #163

Phoenix, Arizona 85032

Office: (623) 869-6720

Fax: (602) 842-9016


Customer Service Hours:

Monday - Friday

9:00 AM - 5:00 PM

Accounting Department:


Help Center
Placing Orders
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Placing Orders
Placing Orders
Placing Orders
Placing Orders

Placing Orders

We accept orders via our website, email: (processing@degraffics.com), telephone: (602-708-3795), or scheduled appointment.

100% Custom & 100% Accountable

All orders are customized to your exact specifications which is why we require you to verify all ordering information before scheduling orders into production. We make every effort upfront to avoid costly mistakes that happen when orders are not properly placed. Please make sure you' a're 100% satisfied with all parts of your order before authorizing it to be scheduled for preflight, production or distribution. If you are unsure of anything, please ask your account manager or ordering agent for more information.

Artwork and Proofing

Creative requests for artwork are always processed separately from print requests. All creative work requires review and final approval before being released for use.

Once approved, the final version (Approved Draft) artwork will be processed through our preflight/prepress service and a final distribution ready file made. If the request has additional print or distribution services requirements, both the artwork and the following services will be billed at this time. Once payment is received the file will be released for use and queued with production/distribution.

During the creative process all proofs or support images, assets or texts are prohibited from use. Only the agreed to released file(s) are made ready for client use. Released artwork will be fixed in the final approved layout and made ready for distribution, not editing. If a client wishes to purchase the editable layout additional fees for fonts, images and use rights may be incurred.

To learn more about our creative services and contract service rates contact Jason DeGraff.

Payment Expectations:

Orders are expected to be paid for by credit card when orders are placed. For clients that have credit accounts, an invoice will be issued for payment by check due per the terms of their account.

Turn-around Expectations:

Each product and service have its own set of standard expectations and requirements, so please be sure to confirm the them when placing your order.

In general, our standard turnaround time are:

  • Creative work: 1-3 business days
  • Production: 3-5 business days
  • Shipping: business days

All orders must be approved before a scheduled turn-around is confirmed.

We practice a 24-hour approval submission collection process (cut-off is 11:00 AM MST daily) that allows us to pool the incoming approved projects into a stream-lined process. Our standard turn times are designed to keep our rates as low as possible. This practice helps us better schedule and allot resource usage in ways to help us save money, which ultimately helps you take advantage of lower prices.

We process incoming approvals in the order that they were received. Each approved order will be reviewed and scheduled accordingly to their requested service terms and production requirements. Once this review and schedule is set you will receive a confirmation that your order is confirmed and under way.

Production Turn-around Options:

We offer a couple of Production turn-around options, depending on the specific product you’re working with.

There are three options to choose from:

  1. Standard Production
  2. Based upon a set of predetermined requirements and resources we are able to set a time-line that allows us to produce all received requests in a efficient and cost saving manner. We expect all standard turn time orders to come in and out of the production process as 100% correct and on-time; that is why we’ve set it as the standard.

  3. Rush Production
  4. Rush orders are bumped to the front of the incoming processing and scheduling line. It’s like paying for an express pass to be the first in line on that awesome new adventure ride! The up-charge for this service is for prioritizing your work ahead of others and the added expense of allotting additional resources to expedite the completion of the project.

  5. Super Rush (Same Day Production)
  6. Super rush service is not available for all products and is subject to current workload expectations, please see product details or speak with your account manager for more information.

    • Production window of 4 to 6 hours.
    • Approval received and logged in our online system NLT 10:00 AM MST.
    • Orders will be made available for plant specific pick-up by 4:00 PM.
    • Orders for shipping, will be scheduled and dropped with carrier by 5:30 PM.
    • Orders for local delivery, will be completed by 6:00 PM and scheduled per your delivery selection.

In general, the three turn times we offer are more than sufficient to satisfy most ordering needs, but every now and then, we get requests that have specific in-hand delivery requirements. We will do our best to accommodate these “exceptions to the rules” orders.

We do ask that when requesting In-hand by date delivery that the request be genuine, that it not become a standard practice for every order, and that we are not asked to compromise our ability to deliver a quality product.

Must Have In-Hand by Requests

We understand tight deadlines, dropped balls and seize the moment opportunities... We're in the business and we’ve seen our share of them. That’s why we know sometimes that the standard approach just doesn’t cut it for your specific needs today. That’s why we are more than willing to drop what we’re doing and give you our full attention and effort to get done whatever is necessary to complete the task at hand.

Call it a fire drill, but when you need something now you need a provider that gets it! Let us know what you need, and we will work with you to meet your specific requirements. The more complex an order is the more time it will require to be processed and completed, so give us notice as soon as you know something HOT in the works. Please allow us as much time as possible to ensure we can satisfy your request.

We reserve the right to produce rush/super rush orders on digital press equipment.

Delivery Options:

Once your order is production complete it will be prepared for delivery. Standard delivery window is 10:00 AM - 3:00 PM; Same-day is extended to 4:30 PM. Deliveries will be confirmed once the order is in route. Deliveries will be scheduled with our local delivery service. We group all delivery orders together and the routed from the production facility to the provided destination address in the most efficient timing manner, excluding same day, see below for details.

If you need an order delivered by a specific time, please contact your account manager to discuss further options.

Local Delivery Options:

  • Same-day delivery
  • Same-day local delivery must be production complete and ship ready by 10:00 AM MST the day it is to be delivered. Deliveries will be scheduled with our local delivery service. Orders will be routed from the production facility directly to the provided destination address. Delivery window is 11:00 AM - 4:30 PM.

  • Next Day delivery
  • Next-day local delivery must be production complete and ship ready by 5:00 PM MST the prior day to the delivery day.

  • Free Delivery
  • Every Wednesday and Friday we offer Free local delivery. Orders must be production complete and ship ready by 5:00 PM MST the prior day to the delivery day. Orders for free local delivery service will grouped together and routed from the production facility to the provided destination address.

Shipping Options:

Shipping time will be based on your production location and selected carrier. Once an order is release for shipment to the carrier, we are no longer responsible or have control over the care or timing of the order being delivered. Please see the selected carrier’s delivery terms and insurance options.

Available Carriers:

  • UPS
  • USPS
  • FedEx
  • National Freight

Shipping on a client’s accounts is not available. We do offer blind shipping for those accounts that have a reseller status.

Quality Satisfaction:

If your order does not get produced correctly, we will absolutely replace it with the corrected product. No changes will be accepted to art or ordering specifications.

If for any other reason you’re not happy, please let us know and we will do our best to remedy the situation. If you believe your print job is defective or has not otherwise met your requirements please contact degraffics, IN WRITING via the email, within six (6) business days of receiving your order. If you do not contact us within this time frame, we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint.

Refund/Reprint Policy

Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint.

If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:

  1. We will reprint the print job with rush production.
  2. We will refund the original order price.

We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to. We do not refund orders that have been approved by the customer, that have met the ordering specifications/industry standards and is in the possession of the customer or has been distributed.

We reserve the right to update and revise these terms and conditions without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy, we will revise the "last updated" date at the top of these terms. Please make sure that you review it frequently as any time you place an order with degraffics the current terms and conditions will apply.

Effective October 16, 2017

we closed the 1515 West Deer Valley location and contracted out our production to a private facility. We now offer "come to you" appointments or online ordering as well as the traditional phone, email orders too. We still produce everything locally and are primarily based out of Tempe. But we now also offer production in multiple states, so we can offer national support to business that have multiple nation-wide locations.

We've also moved to making it easier for you by offering local delivery or shipping exclusively. We deliver every Wednesday and Friday for FREE, which most folks find works just fine. But, if you need that project NOW we can still help! We can support same day production and next-day delivery projects*, just let us know the particulars and we will do our best to STOP, DROP and ROLL!

We are committed providing your with the same great service and affordable products you’ve come to count on. For more information, please call Jason @ (602) 708-3795. Thank you and we look forward to being your creative solution.

* Same day production and next day deliver projects require order to be in and approved by 10:00 AM and will be delivered by 4:00 PM the following day. Only available for short run digital products with quantities and finishing that can be done within the alloted time frame. Additional delivery fees may apply.
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